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Top Ten Symptoms of a Sick Service Desk
If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your support practices, procedures, service levels and...
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Top Ten Signs That Your Hospital Needs an IT Assessment — Part 2
With so many IT initiatives on your organization’s plate today, the IT department must be performing at its peak potential. Every hospital IT shop goes through ups and downs — the latter often due to...
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Precision Medicine Requires Precision Health IT
If you follow the news at all, you can’t have missed the discussions about the Precision Medicine Initiative, which first came to light in President Obama’s State of the Union speech in January. The...
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Read the Latest on Proposed Meaningful Use Rules – Part 1
Many have been calling for more information on CMS’ proposed rules on Meaningful Use Stage 3, and Modifications to Meaningful Use in 2015 through 2017, along with details of the comment process. I...
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Important Proposed Meaningful Use Reporting Changes: Part 1
By now, you’ve all (hopefully) read my previous post on the proposed Meaningful Use Stage 3 rule. That proposed rule is a dramatic departure from the current Stage 2 rule, making significant strides...
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New Proposed Meaningful Use Reporting Changes: Part 2
As we discussed in our previous post, the CMS folks have been burning a lot of midnight oil this spring. The Proposed Rule for Modifications to Meaningful Use in 2015 through 2017 contains many...
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How to Calculate Your Service Desk Cost-Per-Contact
Cost-per-contact is one of the primary Key Performance Indicators (KPI) used to measure the success of your Service Desk. As a health IT professional, do you know your hospital’s cost-per-contact as it...
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Happy “Data Independence Day”— Healthcare’s July 4 Event
Patient engagement advocates are on a fiery new campaign, using the symbolism of July 4 to raise the flag higher for patients’ rights to freely enjoy “meaningful use” of their electronic medical...
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Changing EMRS? This Time Make Your Users Happy.
A notable, negative outcome of Meaningful Use has been discontent. One-third of physician EMR users were “very dissatisfied” with the ability of their EMR to decrease their workload, according to a...
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Top Ten Symptoms of a Sick Service Desk
If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your support practices, procedures, service levels and...
View ArticleClik here to view.
Top Ten Signs That Your Hospital Needs an IT Assessment — Part 2
With so many IT initiatives on your organization’s plate today, the IT department must be performing at its peak potential. Every hospital IT shop goes through ups and downs — the latter often due to...
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The 3 Greatest Cost Factors Threatening Your Service Desk
Many — maybe most — hospitals understand the need to incorporate a dedicated service desk within their IT operations. With the complexity of new EHRs and upgrades in other sophisticated systems, a...
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How Hospital Service Desks Can Cost Less and Do More
Today, most hospitals understand the need to incorporate a dedicated service desk in their IT operations. With the complexity of EHRs and other hardware and software systems — plus new security...
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Download Our EHR Implementation Guide & Help Make Your Doctors Happy
Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR...
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The Healthcare IT Staffing Shortage Is Moving into High Gear…Here’s Why
While it’s great news that healthcare jobs will be among the fastest growing through 2026, the plethora of jobs is a double-edged sword. The projected supply of qualified workers will not fill the...
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The IT Staffing Shortage Is a Problem Morphing Into a Crisis: What to Do
Staffing shortages have plagued the healthcare industry for years, and this year hospital IT departments are feeling more pain than ever. The shortfall in physicians and nurses understandably gets the...
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